Terms and Conditions
1. Seller Identification
The website Vitalita.pt is operated by João Miguel Henriques Vicente, Sole Trader, VAT Number PT186977476.
Contact email: geral@vitalita.pt
Vitalita.pt is an online store dedicated to the sale of food supplements, intimate wellness products, lubricants and cosmetic products related to sexual health and wellbeing.
2. Scope
These Terms and Conditions govern the contractual relationship established between Vitalita.pt and its customers regarding purchases made through the website www.vitalita.pt.
By placing an order, the customer acknowledges having read, understood and accepted these Terms and Conditions.
3. Products
Vitalita.pt sells products intended for intimate and sexual wellbeing, including food supplements, lubricants and cosmetic products.
The products sold are intended exclusively for consumers aged 18 years or older.
By placing an order, the customer declares that they are at least 18 years of age.
4. Orders
Orders may be placed online through the website www.vitalita.pt.
Vitalita.pt reserves the right to refuse or cancel orders in the event of:
- Obvious pricing errors;
- Product unavailability;
- Suspected fraud;
- Abusive use of the website;
- Incorrect or insufficient customer information.
If an order cannot be fulfilled, the customer will be informed as soon as reasonably possible.
5. Prices and Payments
All prices displayed include VAT at the applicable legal rate unless otherwise stated.
The available payment methods will be displayed during the checkout process.
Orders will only be processed after payment confirmation.
6. Deliveries
Vitalita.pt delivers orders through CTT and selected courier partners.
All orders are dispatched in discreet packaging with no indication of the contents.
Vitalita.pt operates exclusively through distance selling.
The delivery times displayed are indicative and may vary due to circumstances beyond the control of Vitalita.pt.
7. Right of Withdrawal
Under applicable legislation, consumers have the right to withdraw from distance purchases within 14 days.
To exercise this right, customers must notify Vitalita.pt through the email address geral@vitalita.pt.
Return shipping costs are borne by the customer, except where otherwise required by law.
8. Exclusions from the Right of Return
In accordance with applicable legislation, returns are not accepted for:
- Sealed products that have been opened after delivery and which are not suitable for return due to health protection or hygiene reasons;
- Food supplements with opened or damaged packaging;
- Cosmetics, gels, lubricants or intimate-use products whose packaging has been opened or altered;
- Products showing signs of use, partial consumption or damage caused by the customer;
- Customized products or products manufactured according to customer specifications.
These limitations do not affect the customer's legal rights in the event of defective or non-conforming products.
9. Legal Warranty and Product Conformity
All products sold by Vitalita.pt benefit from the legal rights established under Portuguese and European consumer protection legislation.
In the event of a lack of conformity or manufacturing defect, customers should contact Vitalita.pt via geral@vitalita.pt.
The warranty does not cover:
- Incorrect use of products;
- Failure to follow usage instructions;
- Improper storage conditions;
- Damage resulting from negligence, misuse or unauthorized modifications.
10. Information Regarding Food Supplements
The food supplements sold by Vitalita.pt should not be used as a substitute for a varied and balanced diet or a healthy lifestyle.
The recommended daily dose should not be exceeded.
Food supplements should be kept out of the reach of children.
11. Health Information Disclaimer
The information provided on this website is for informational purposes only.
No information available on this website should be considered a substitute for medical, pharmaceutical or other professional healthcare advice.
The effects and results obtained from the use of products may vary from person to person.
Vitalita.pt does not guarantee any specific results arising from the use of its products.
12. Data Protection
Vitalita.pt processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
For further information, customers should consult the Privacy Policy available on the website.
13. Alternative Dispute Resolution
In the event of a consumer dispute, customers may use an Alternative Dispute Resolution (ADR) entity.
Further information is available at:
14. Applicable Law
These Terms and Conditions are governed by Portuguese law.
Any dispute shall be resolved in accordance with the applicable Portuguese legislation, without prejudice to mandatory consumer protection rights.
15. Amendments to the Terms and Conditions
Vitalita.pt reserves the right to amend these Terms and Conditions at any time.
Any amendments shall become effective upon publication on the website.